I should start posting in this thing again.
Only two interesting stories as of late. One is that I'm taking care of kittens! I've been volunteering at a vet clinic, and this guy brought in a litter of kittens that he found under his hot tub. With them comes the mom and a 5-month-old kitten that is likely from her last litter. The staff have been taking turns caring for them, and I have them the first week. They are absolutely adorable, and I talked to mom about potentially adopting the 5-month-old because he's very sweet and I think he'd get along very well with Aidan. We'll see. Pictures are on my Facebook.
The second story has to do with my laptop. I bought a brand new, 13-inch Macbook Pro back in July. A little over a month later, Dan spilled water on it. We waited a few days for it to dry, and turned it back on to find out that the shift, option, and eject keys were all broken. We made an appointment with the Genius Bar and bought a USB keyboard that I could use in the meantime.
I got to the Apple Store 5 minutes early for my appointment. I waited, and waited. They skipped my name on the list. I found someone and got them to put me back on. In total, I waited 45 minutes to see them. They said they'd have to replace the entire top case, which they have to order in. It'd cost $488 and they'd call when they were ready for me to drop it off.
About 5 days after I had talked to the Genius Bar, my laptop started working again. It worked flawlessly for almost two weeks, and then the same keys broke again. At this point it'd been about two and a half weeks, and I hadn't gotten a call, so I called them. The guy who typed my number in had mistyped it. They told me to drop it in. I had to work, so I asked Dan to, and to fix my number while he was it. He dropped it off, and they said that they were a bit backed up at the moment, but they'd try to get it fixed by the end of the day, and it'd be done by the end of the next day at the latest.
That was two weeks ago.
I'd call, and call, and they'd always say that it'd be a couple more days, and I was getting increasingly frustrated (also, they never fixed my number, and I had to ask them to fix it again). I remembered last night that I forgot to remove the password I set on the computer, and went in today so I could fix it. I was a little nervous when the guy came back out and pointed me out to the manager. She said that she understands my laptop's repair has been taking a long time, and to compensate, they would like to give me a brand new laptop!
So in conclusion, I was mad... and now I am happy. Good job, Apple Store.
Only two interesting stories as of late. One is that I'm taking care of kittens! I've been volunteering at a vet clinic, and this guy brought in a litter of kittens that he found under his hot tub. With them comes the mom and a 5-month-old kitten that is likely from her last litter. The staff have been taking turns caring for them, and I have them the first week. They are absolutely adorable, and I talked to mom about potentially adopting the 5-month-old because he's very sweet and I think he'd get along very well with Aidan. We'll see. Pictures are on my Facebook.
The second story has to do with my laptop. I bought a brand new, 13-inch Macbook Pro back in July. A little over a month later, Dan spilled water on it. We waited a few days for it to dry, and turned it back on to find out that the shift, option, and eject keys were all broken. We made an appointment with the Genius Bar and bought a USB keyboard that I could use in the meantime.
I got to the Apple Store 5 minutes early for my appointment. I waited, and waited. They skipped my name on the list. I found someone and got them to put me back on. In total, I waited 45 minutes to see them. They said they'd have to replace the entire top case, which they have to order in. It'd cost $488 and they'd call when they were ready for me to drop it off.
About 5 days after I had talked to the Genius Bar, my laptop started working again. It worked flawlessly for almost two weeks, and then the same keys broke again. At this point it'd been about two and a half weeks, and I hadn't gotten a call, so I called them. The guy who typed my number in had mistyped it. They told me to drop it in. I had to work, so I asked Dan to, and to fix my number while he was it. He dropped it off, and they said that they were a bit backed up at the moment, but they'd try to get it fixed by the end of the day, and it'd be done by the end of the next day at the latest.
That was two weeks ago.
I'd call, and call, and they'd always say that it'd be a couple more days, and I was getting increasingly frustrated (also, they never fixed my number, and I had to ask them to fix it again). I remembered last night that I forgot to remove the password I set on the computer, and went in today so I could fix it. I was a little nervous when the guy came back out and pointed me out to the manager. She said that she understands my laptop's repair has been taking a long time, and to compensate, they would like to give me a brand new laptop!
So in conclusion, I was mad... and now I am happy. Good job, Apple Store.
Mood:
satisfied
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